terms of service for powder and pin
The following information provides terms and conditions for anyone making a booking with Powder and Pin and using our services. All procedures apply to appointments and bookings made with us. To ensure you are happy with all of the booking terms we ask you to please read this information before confirming your booking with us and if you have any questions please feel welcome to get in touch and we will be happy to help.
To secure a wedding day booking with us we require a deposit in order to reserve the date and time of your booking. confirmation of a dates availability does not mean your booking is confirmed and we cannot reserve a date until a full deposit payment has been paid and we have received this.
Upon arranging a trial date with us we require a deposit of £25 to secure the appointment. Once a deposit payment has been received for a trial (£25) this will then secure both dates - the trial and your wedding day - in the diary with us. After the trial a further deposit of £50 (or 20% of the total amount on the wedding day) is required within one week of the trial date which must be paid if you would like to proceed to further secure the wedding day and ensure your date is secure.
Please note trials are a no obligation appointment and are paid for separately as a stand alone appointment. Our method of booking whereby you have a one week time period to further secure your wedding day with us following the trial ensures the trial is no obligation.
Failure to pay the further £50 deposit within one week of the trial date means that we can release the wedding date for another party to book although we will confirm this with you by email before we do this to give everyone a fair chance and in some cases we may reserve the date for an extended time at our discretion.
Once a deposit has been paid this secures your wedding date so that no one else can book. All deposit payments are non-refundable and cannot be returned. Where possible if the client changes the date of a booking or appointment we will try to allocate the deposit to another date although this can not be guaranteed.
By paying a deposit you are agreeing to the above terms and conditions and the following terms written on this page.
Please note as we are a mobile team of stylists trial appointments are on a mobile basis only and must take place in East or West Sussex. Where circumstances do not allow this we may be able to hire a make up studio for the appointment at an additional hire fee of £25.
Bridal trials are between 2 - 2.5 hours long and anything more than this will be charged at a rate of £30 per half hour. If we have another appointment after you our stylists may suggest to book another trial in for another date.
It is our advice to book a trial in as early as possible so that a date is in the diary. For bookings where the client has paid a deposit to secure a wedding date although hasn't booked a trial we cannot make any guarantees that a particular trial date will be available. We always aim to be as accommodating as possible when booking in trials although if you require a Saturday appointment these must be booked in advance to avoid disappointment as we get booked up very early.
Minimum Booking Amounts
During peak season (April to October) of any year a minimum booking fee for weddings may be set for any reservation made with us at the time of booking. These respective amounts will be explained to you upon booking and must be upheld if you wish to keep a booking with us. Any stylist or employee of Powder and Pin reserve the right to terminate agreements of an appointment or booking if failure to comply with the minimum amount arises.
Payment for an appointment must be made in full by the client before or during an appointment with us. We reserve the right to cancel any appointment where funds have not been paid within these requests and if late payment occurs we may add on an additional admin fee to compensate for this.
Payments for bridal parties or large groups must be paid in full in one lump sum amount. We cannot accept different sums of payments from different people within the same booking so kindly ask that payment comes from just one account.
For hair and make up procedures the client is required to inform the hair or make up artist of any allergies they are aware of before the application of any make up. Each stylist is individually and professionally responsible for their own consultation and by booking with Powder and Pin you constitute that all of the questions asked of you relating to any medical history are correctly answered and the statements provided are correct and true to the best of your knowledge. You therefore give your consent and permission to the make up artist to perform the procedure discussed using the make up and/or products of their choice and will consent to not hold the stylist liable for any adverse reaction to the make up or procedure today or any date in the future.
Cancellations and refunds
For bridal party/wedding and hen party bookings anyone who has made an appointment with us for their hair and/or make up must notify us within two weeks of the wedding/hen party date if they wish to make a cancellation. This covers our stylists for loss of earnings with insufficient cancellation notice periods when they have the time booked out for large parties. Failure to provide us with two weeks notice for a hair and/or make up appointment will result in the full payment still be payable.
Your happiness is really important to us and therefore we always check you are happy with our service before leaving. If you are unsure about anything we have done or unhappy with our service for any reason please let us know during the appointment so we can try our best to resolve the issue and ensure you are happy. Refunds cannot be made once we have left or after the appointment.
To secure a hen party booking with us for any of our packages offered a £50 deposit is required to confirm the date and time of your booking. The deposit must be paid by bank transfer and once this has been paid the remaining balance is due anytime between the date of booking up until 14 days before the hen party, with the understanding that full payment must reach our account before the hen party takes place.
We understand that numbers can change between the time of booking a hen party and the actual date which is why we are flexible with numbers upon booking. With this in mind we do however require numbers to be confirmed two weeks before the hen party, before the final balance has been paid, so that we can arrange for the respective stylists and/or materials to be booked and organised in due time.
Once a final payment has been paid for a hen party we do not offer refunds so please ensure before making payment that everyone is confirmed and agreed to what they are booking.
Payments for hen parties or large groups must be paid in full in one lump sum amount. We cannot accept different sums of payments from different people within the same booking so kindly ask that payment comes from just one account
As part of the new General Data Protection Regulation which came into effect on the 25th May 2018, Powder and Pin have created this page to outline our data protection policies and terms of service which will apply to anyone booking with us or using our services.
Collecting Information for Hair and Make up services
We request the minimum level of personal information from our clientele to run our business effectively. The data and personal information you provide us with such as your name and contact details will not be disclosed with any sources outside of our business or with any third party. At Powder and Pin we understand the importance of protecting our client’s personal data and take your right to privacy very seriously which therefore means we take the upmost care when carrying out the following procedures to ensure we maintain and exceed our responsibilities in relation to storing your data.
By using our services and booking with Powder and Pin we consider you to have provided consent for us to collect this data from you and for this information to be used in the following ways outlined below in our fair processing notices.
Why we need to Collect this Information and what information we collect
We only collect information which is essential to run our business effectively. The information we require and why we need it is explained below in the following text. All information provided to us about our client's is stored safely and securely, on password protected computers that only the owner of Powder and Pin or authorised staff have access to.
We will only ask for your address if we require it for our appointment with you. This information will only be used for the purpose of meeting you for your appointment time and will only be shared with freelance employees of Powder and Pin when necessary, for example any stylist who also requires the address such as an assistant hair and make up artist or the stylist fulfilling an appointment or booking with us.
Client’s Contact Number
We will only ask for your contact number in relation to an appointment with you made via email or social media so that we can contact you if necessary to update you with any details regarding your appointment or booking. This information may be passed on to the relevant stylist for your appointment along with your address and will not be used for any marketing purposes.
When contacting us via email or contact form on our website your email is only stored on the email provider in which we use. We do not pass any data onto other companies or third parties. We will only use this information for appointment purposes to contact you such as confirmation details or other relatable details regarding your appointment or for reviews, feedback and photo permissions detailed below. Your email address along with your contact number and address information may be passed on to the relevant stylist for your appointment if necessary.
When carrying out a make up procedure we may ask you to complete a medical consultation card to ensure you have had no previous reactions to any make up, have no known allergies or sensitivities relating to any products and consent to us using our own make up products on your skin and hereby releasing us of any liability to any adverse reactions following your make up application. This information is known as ‘sensitive data’ and requires your name, a signature and six to eight health related questions relating to make up. Examples of medical data which we collect in our consultation cards may be concerning allergies, pregnancy information (if currently pregnant) or an injury/current medication that may impact our service.
We only keep appropriate medical record cards for as long as we necessarily require them and are destroyed respectively after this period. We do not keep medical record cards for longer than 12 months from the date of your booking with us.
We do not use any personal information such your phone number or email address for marketing purposes. Powder and Pin do not carry out email marketing campaigns and will only use your personal data to contact you in relation to an appointment you have with us.
Reviews and Feedback
After our appointment with you we may contact you via email or SMS asking you to leave a review of your experience with us and our services. We consider your agreement and participation in the service (for example booking with us) as consent to contact you and undertake this activity although anyone is welcome to opt out of this at anytime and there is no obligation to leave a review or provide us with any feedback.
After our appointment with you we may contact you via email or SMS to see if you would be happy to send us some photos from your wedding day, hair and make up appointment or hen party. We consider any photos you send us as consented images to use on our website (www.powderandpin.co.uk) and all social media platforms including Instagram, Facebook and Twitter. Where possible we always credit the photographer for any images we use so gratefully appreciate when this information is provided to us along with any images you send. As a client of Powder and Pin you are not obliged to send us any images and entitled to opt out of this anytime in the future whereby we can remove the images from our website and/or social media.
During our appointment/booking with you we may take photos which we may use on our website and social media platforms. With permission being granted to take these photos and for you allowing us to do so we take this participation and agreement as consent to use the images on our website and social media. We may use your first name along with any photos on the respectful platforms and by booking with us you acknowledge consent for us to do this. You are fully entitled to deny any images being taken and to opt out of your images being used at any time in which they will be removed and no longer used online.
The GDPR Laws give you the right to access information held about you and at Powder and Pin we want to make it easy for you to withdraw consent should you want to at any point. To do this or discuss anything with us you may contact us to;
• Request information we have stored about you.
• Request we remove all identifying information
• Make a complaint
If you do not wish to have any of the above policy apply to you, you can choose to cancel your appointment or discuss any details with us by emailing us at email@example.com